{"id":2424,"date":"2025-05-14T14:08:59","date_gmt":"2025-05-14T14:08:59","guid":{"rendered":"http:\/\/www.mugfoundry.com\/?p=2424"},"modified":"2025-05-20T13:04:29","modified_gmt":"2025-05-20T13:04:29","slug":"tesco-apologises-to-clubcard-holders-for-creating-confusion-after-100-email-mistake","status":"publish","type":"post","link":"http:\/\/www.mugfoundry.com\/index.php\/2025\/05\/14\/tesco-apologises-to-clubcard-holders-for-creating-confusion-after-100-email-mistake\/","title":{"rendered":"Tesco apologises to Clubcard holders for creating \u2018confusion\u2019 after \u00a3100 email mistake"},"content":{"rendered":"
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\n\t\t\"Corporate\t<\/div>
Tesco has apologised to customers for offering out \u00a3100 worth of Clubcard points (Picture: Getty Images)<\/figcaption><\/figure>\n

Tesco<\/a> has apologised after it mistakenly sent an email to shoppers offering them \u00a3100 worth of Clubcard points.<\/p>\n

Earlier this year, the supermarket partnered with easyJet<\/a> on a deal that saw customers earn an extra 10,000 points for booking through the holiday provider before April 13.<\/p>\n

As with all points, they could be converted into a voucher via the Tesco <\/a>Grocery and Clubcard <\/a>app \u2013 and considering that 150 are worth \u00a31.50 in vouchers, the easyJet deal <\/a>meant an extra \u00a3100 was up for grabs.<\/p>\n

These could then be put towards groceries,\u00a0or<\/em>\u00a0be exchanged with\u00a0one of the supermarket\u2019s Reward Partners<\/a>\u00a0to double their value to \u00a3200.<\/p>\n

But when it came to announcing the news to those who had taken part, Tesco accidentally slipped up \u2013 and Clubcard members who never booked through the scheme were sent an email offering them the extra credit.<\/p>\n

\n
\n\t\t\"Retail\t<\/div>
Clubcard shoppers took to social media in a frenzy (Picture: Bloomberg via Getty Images)<\/figcaption><\/figure>\n

\u2018An email meant for customers who had collected \u00a3100 of Clubcard points after booking an EasyJet Holidays break using Tesco Clubcard Vouchers was mistakenly sent to other Clubcard members,\u2019 a spokesperson from Tesco told Metro<\/strong>.<\/p>\n

\u2018We are sorry about the confusion and have followed up with an email to the customers who wrongly received the message to apologise.\u2019<\/p>\n

Tesco also confirmed that those who were mistakenly sent the email weren\u2019t awarded the \u00a3100 worth of Clubcard points \u2013 so if you received it in error and were dreaming up a sun-soaked holiday, think again.<\/p>\n

Countless Clubcard shoppers took to social media in a frenzy to question what was going on, with @tommcurzon penning on X, formerly Twitter, \u2018WTF is this about @Tesco? I demand \u00a3100 worth of Clubcard points NOW!!\u2019<\/p>\n

\n

\n\t\t\t\tTesco to scrap Clubcard checkout feature customers use \u2018every day\u2019\t\t\t<\/h2>\n
\n

Next time you\u2019re at the till in\u00a0Tesco<\/a>\u00a0and you go to pay with your\u00a0Clubcard<\/a>, you might find things have changed.<\/p>\n

That\u2019s because the\u00a0supermarket<\/a>\u00a0is scrapping the feature that allows its\u00a0loyalty card holders<\/a>\u00a0to pay in store by using the Clubcard app.<\/p>\n

Previously, shoppers had been able to open up the app and select the \u2018pay in store\u2019 option, paying for their shopping while simultaneously collecting Clubcard points.<\/p>\n

That means you\u2019ll need to make sure you scan your Clubcard after your shopping has been scanned, then pay\u00a0separately\u00a0<\/em>with card or cash instead.<\/p>\n

The supermarket claimed the decision was made because alternative payment methods were becoming more popular with its customers, and highlighted that the change won\u2019t affect your existing points.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

@prettyinpinks asked, \u2018did anyone else get this weird Tesco email today about \u00a3100 of Clubcard points being ours and then not being ours,\u2019 while @DiscombobulatedMix20 asked in the r\/Tesco Subreddit<\/a> whether \u2018this occurred to anyone else?\u2019<\/p>\n

\u2018Funny day today, nearly was refused an energy drink for no ID until the security guy helped me out, managed to buy a good variety of reduced items but this email has taken the cake,\u2019 they added.<\/p>\n

Elsewhere in Tesco news, last month the supermarket added a rather decadent new item to its lunchtime meal deal lineup.<\/p>\n

That\u2019s right: a single Glazed Original\u00a0Krispy Kreme\u00a0<\/a>now technically counts as a \u2018snack\u2019 item as part of both the regular and premium meal deals<\/a>, which cost \u00a34 (\u00a33.60 with a\u00a0Clubcard<\/a>) and \u00a35.50 (or \u00a35), respectively.<\/p>\n

And it\u2019s a bargain too, as outside of the meal deal offer, just one of the\u00a0dough<\/strong><\/a>n<\/strong><\/a>uts\u00a0<\/strong><\/a>costs \u00a31.99. Work smarter, not harder, as they say.<\/p>\n

It\u2019s safe to say that Tesco meal deal fans were simply ecstatic. Posting over on TikTok, @ellieannahawkes asked, \u2018why did no one tell me a plain Krispy Kreme was included in Tesco meal deals please?\u2019<\/p>\n

Over in the comments section, @thedeardiaries wrote \u2018this is game changing omg,\u2019 while @diaryofcait joked \u2018live love Krispy Kreme.\u2019<\/p>\n

@moraixe laughed \u2018let\u2019s not make other people aware of this,\u2019 as @rytis_xo labelled the new move \u2018insane,\u2019 adding \u2018thank u Tesco.\u2019<\/p>\n

Do you have a story to share?<\/strong><\/p>\n

Get in touch by emailing MetroLifestyleTeam@Metro.co.uk<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Tesco has apologised to customers for offering out \u00a3100 worth of Clubcard points (Picture: Getty Images) Tesco has apologised after it mistakenly sent an email to shoppers offering them \u00a3100 worth of Clubcard points. Earlier this year, the supermarket partnered with easyJet on a deal that saw customers earn an extra 10,000 points for booking […]<\/p>\n","protected":false},"author":1,"featured_media":2426,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-2424","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-food"],"_links":{"self":[{"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/posts\/2424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/comments?post=2424"}],"version-history":[{"count":3,"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/posts\/2424\/revisions"}],"predecessor-version":[{"id":2429,"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/posts\/2424\/revisions\/2429"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/media\/2426"}],"wp:attachment":[{"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/media?parent=2424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/categories?post=2424"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.mugfoundry.com\/index.php\/wp-json\/wp\/v2\/tags?post=2424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}